Terms of Service

1. What you get

LeadBot answers your business phone. It picks up when you can't, books jobs on your calendar, takes down caller details, and sends you a summary by text and email. You tell us what counts as an emergency and during which hours we may ring your cell, and we follow those rules. Some customers also run the LeadBot chat box on their website. These terms cover both.

We are a phone answering service. We are not a dispatcher, not a contractor, and not licensed or insured on your behalf. Work quoted or scheduled through LeadBot is yours to perform and yours to stand behind.

2. Free trial

The trial runs 7 days, after-hours only, and does not require a card. You can stop it at any time by telling us. Nothing converts to a paid plan unless you decide to continue and we agree on a plan.

3. Billing and refunds

The trial is free for 7 days, after-hours only, and does not require a card.

Paid plans are billed monthly in advance. You can cancel at any time by email or text. Cancellation takes effect at the end of your current billing month, and your service runs until then.

If you are unhappy in your first 30 days of paid service, tell us and we will refund that month in full. After the first 30 days we do not refund partial months, but you will not be billed again once you cancel.

Overage minutes are billed at the end of the month they are used and are not refundable.

For a billing problem, email hello@leadbot.live or text (716) 256-8362. We respond within one business day.

4. Price changes

We may change plan pricing with 30 days notice by email to the address on your account. If a new price does not work for you, cancel before it takes effect and you will not be billed at the new rate.

5. Recording calls

LeadBot records and transcribes the calls it answers, because that is how it writes your summaries. The greeting tells callers that they are speaking with an automated assistant and that the call is recorded. Recording and telemarketing rules change from state to state, and following the ones that apply to your business and the places you serve is on you.

6. Text messages

LeadBot texts you call summaries and service notices. It texts your callers to confirm a booking when they leave a number. Give us a number you are allowed to use for your business. Anyone can reply STOP and the texts stop.

7. Acceptable use

There are jobs this service is not built for, and you agree not to use it for them.

Do not use LeadBot to handle protected health information or to take calls on behalf of a healthcare provider subject to HIPAA. Do not use it to give legal or financial advice. Do not use it as an emergency dispatch service, an answering point for emergency responders, or any line where a delayed or missed message could put someone in danger.

Do not use LeadBot to place outbound marketing calls or texts to people who have not asked to hear from you.

8. What we do not promise

LeadBot is sold as is. We do not promise a certain number of calls answered, a certain number of booked jobs, any particular result for your business, or that the service never goes down. AI gets things wrong sometimes. LeadBot takes messages and books work, it does not replace talking to your customers.

9. What is on you

The number you forward has to be yours to forward. The prices, hours, and service details you hand LeadBot are yours to keep accurate, and it will only quote what you gave it. How you use caller information is on you, along with whatever privacy and consent rules you owe your own customers.

10. Your data is yours

The summaries, transcripts, and leads that come through your account belong to you. We open them only to run the service or to fix something that went wrong.

11. How much we can owe you

As far as the law allows, what we owe you on any claim caps at the fees you paid us in the three months before the claim came up. We are not on the hook for indirect or knock-on losses, including lost profits, lost work, or a call that got missed.

12. Ending it

You can cancel at any time by email or text. We can suspend service if you stop paying or break the acceptable use rules above. When it ends, LeadBot stops answering and we help you take the forwarding back off your line.

13. Which law applies

New York law governs these terms. Any dispute goes to the state or federal courts sitting in Erie County, New York, and both of us agree to that venue.